Frequently Asked Questions

What do I do as a new customer?

For embarking on your Ń A F T U N journey to healthy and beautiful skin, sign in and get your skin the best gift that it deserves.

Can I buy multiple products at the same time?

Yes, multiple products can be bought in a single order. Add all the products that you wish to buy in your shopping cart before checkout.

How will I get to know about the status of my order?

When you place an online order you will receive an email confirmation with your order number; this is also your receipt. You will receive another email when your order has been shipped. Apart from emails you will also receive SMS updates.

Is COD is available in India?

Yes, COD is available for almost all locations in India.

Are the taxes included in the final price shown?

Yes, all the prices shown on the website include GST. No extra amount of tax is added at checkout.

Can I use the products from Ń A F T U N if I have a dry or combination skin?

Yes. We have different concoctions for different skin types. We would be happy to assist you with the right blend for your skin type. You can reach us on 6307690288 or naftunbeauty@gmail.com. You can also WhatsApp us on the same number or DM us on Instagram@naftun_beauty

What is the shelf life of the products?

Each product has a different shelf- life. The expiry dates are mentioned on each product.

Are the products at Ń A F T U N safe for pregnant women to use?

The Skincare Range at ŃAFTUN are completely safe for everyone especially for pregnant women as well as the ingredients are completely organic & natural, however it is not recommended for pregnant women to use any products with essential oils in the last trimester of the pregnancy

Will I be able to track my shipment?

Once you place an order with us you will receive email & SMS updates from both Ń A F T U N and our courier partners regarding the confirmation, shipping, delivery etc of your order. The email will also provide the tracking details of your shipment.

How do I return the product?

At Ń A F T U N, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

Ń A F T U N Beauty is not responsible for any damage caused after delivery.

I have received a damaged product. What should I do?

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 6307690288 or naftunbeauty@gmail.com and we will be happy to assist you.

When will I receive my order?

You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between 8-12 working days.

Is it safe to make an online payment at Ń A F T U N?

Yes, it is completely safe to use your debit/ credit card to make an online payment on NAFTUN BEAUTY. We have all the standard secure payment methods which ensure that all your online transactions with us are processed in the safest manner.

What Covid Safety protocols have you put in place?

We have implemented every health and safety measure recommended by the ICMR, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and spacing out team members. 

These health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our customer’s continued patience if they should experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out.

What temperatures do these products need to be stored at?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

Do you offer discounts or promotions?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.